Shipping policy
Tejje Shipping Policy
At Tejje, we are commited to providing an exceptional experience for our customers in the United Kingdom including clear and straight foward shipping policies. We offer shipping on all orders within the United Kingdom. At this time, we only ship within the United Kingdom. We do not offer international shipping.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (GMT) Greenwch Mean Time. Orders placed after this time will be processed the next day, wich may add an extra day to the delivery
- Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6 to 12 business days (Monday to Friday).
- Estimated delivery time: 7 to 16 business days.
Carrier Services
We partner with the following reliable carriers within the United Kingdom:
- Royal Mail
- DPD
- UPS
- FedEx
Shipping Costs
Free Shipping: All orders qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Track My Order page.
Questions?
Visit our Frequently Asked Questions page or contact our services at support@tejje.com.
Contact Information:
Store Name: Tejje
Email: support@tejje.com
Warehouse adress: 19 St Christopher's Way, Derby DE24 8JY, United Kingdom
Phone Number: +447828745815
Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM (GMT)
We will respond to your email within 24 hours Monday to Friday - weekend messages answered monday.