Refund policy

Refund Policy

Returns Window 
You have up to 30 days from the date you receive your order to request a return. To qualify, the item must be in the same condition as when it arrived—unused, unworn, with all original tags attached, and in its original packaging. A receipt or other proof of purchase is also required.

Returns Procedure
To initiate a return, email us at support@tejje.com with your order number and the reason for your request. Once your return is approved, we’ll send you the return address along with detailed instructions. Please note that returns sent without prior approval won’t be accepted. We typically review return requests within 1–2 business days and will follow up with the next steps.

Refunds Method
If your return is approved, your refund will be issued to the original payment method used at checkout. You’ll receive a confirmation email once the refund has been processed. Depending on your bank or card provider, it may take an additional 3–5 business days for the funds to appear in your account. If 15 business days have passed since your refund was approved and you haven’t received it, please contact us.

Processing Time
After we receive and inspect your returned item, we’ll notify you within 2 business days regarding the approval of your refund. Once approved, refunds are processed within 3–5 business days.

Damaged Goods or Incorrect Items
Please check your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@tejje.com Include your order number and clear photos of the issue. We’ll assess the situation and arrange either a replacement or a full refund at no additional cost. For these cases, we also cover the return shipping.

Return Shipping Costs
For all returns other than damaged or incorrect items, the cost of return shipping is the responsibility of the customer. We do not charge any restocking fees.

Non-Returnable Items
Some items are not eligible for return, including perishable goods (like food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-refundable as well. If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges
If you’d like to exchange an item, the quickest method is to return your original purchase and place a new order once your return has been approved. For assistance, reach out to us at support@tejje.com

EU 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. Returned items must still meet the same conditions outlined above (unused, with tags, and in original packaging), along with proof of purchase.

UK Consumer Rights
Our products are covered under the Consumer Rights Act 2015. If an item is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund. This policy does not override your statutory rights.

Contact Information
If you need help, our customer service team is here for you:

  • Email: support@tejje.com

  • Phone: +44 7828745815

  • Hours: Monday to Friday, 09:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 24 hours on business days. Messages received over the weekend will be addressed on Monday.

Company Details
Store Name: Tejje
Address: 19 St Christopher's Way, Derby DE24 8JY, United Kingdom

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Responses are typically sent within 24 hours on weekdays, with weekend inquiries handled the following Monday.