Payment Policy

Payment Policy
Tejje – Your Trusted Payment Guide

Payment Options

At Tejje, we prioritize your convenience and the security of every transaction. We provide multiple payment methods designed to be simple, fast, and secure:

Credit & Debit Cards

Safe and Widely Accepted
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Maestro. Paying with a card is secure and straightforward:

  1. Select “Credit/Debit Card” during checkout.
  2. Enter your card number, expiration date, and CVV.
  3. Fill out your billing information.
  4. Confirm your payment and you’ll see a confirmation page.
  5. A receipt will also be sent to your email.

Apple Pay & Google Pay

For customers with Apple or Android devices, Apple Pay and Google Pay offer a fast and secure checkout:

  1. Choose “Apple Pay” or “Google Pay” at checkout.
  2. Authenticate using Face ID, Touch ID, or your device password.
  3. Confirm your shipping and billing details.
  4. After payment is successful, you’ll be redirected to a confirmation page.

Shop Pay

Streamlined and Secure
Shop Pay makes checkout faster and safer:

  1. Select “Shop Pay” at checkout.
  2. Log in to your account.
  3. Complete your purchase and receive a confirmation page.

PayPal

Trusted Worldwide
PayPal allows secure, easy payments:

  1. Select “PayPal” at checkout.
  2. Log in to your PayPal account.
  3. Confirm your payment and see your order confirmation.

Some regions may offer additional local payment methods, which will be displayed at checkout.

Currency & Pricing

  • All transactions are processed in British Pounds (GBP, £).
  • Prices on our website include taxes and are shown in  British Pounds (GBP, £).


Security & Privacy

Your safety is our top priority. All payments are encrypted with advanced SSL technology. We do not store or share full payment details. Our systems are continuously updated to meet the latest security standards and compliance requirements.

For more information on refunds or payment disputes, please refer to our Refund Policy.

Customer Support

If you have any questions or face issues with your payment, our team is here to help:

  • Email: support@tejje.com
  • Phone: +44 7828 745815
  • Warehouse Address: 19 St Christopher's Way, Derby DE24 8JY, United Kingdom
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to emails within 24 hours on weekdays. Messages sent over the weekend will be addressed on Monday.

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NEED HELP: FREQUENTLY ASQUED QUESTIONS

How can I get help?

You can reach our support team at support@tejje.com. We reply within 24 hours on business days.

How can I track my order?

  • When your items are shipped, you will receive an email with a tracking number.
  • To track your order, visit our Track My Order page.
  • If you haven’t received a tracking number, contact us at support@tejje.com and we’ll help you locate your order.

How long will it take to get my package?

  • Order cutoff time: 5:00 PM (GMT) Greenwch Mean Time. Orders placed after this time will be processed the next day, wich may add an extra day to the delivery
  • Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 12 business days (Monday to Friday).
  • Estimated delivery time: 7 to 16 business days.

At any time you can repy to our Shipping Policy here.

Is buying online safe?

Yes. Our website uses encrypted and secure payment systems. We never store your full payment details.

What payment methods are accepted?

At Tejje, we highly value your safety and convenience. We offer a variety of payment methods that are easy to use and secure:

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Paypal and other major payment methods. All transactions are processed securely.

You can find our Payment Policy here.

What locations do you ship to, and how much will it cost?

We are commited to providing an exceptional experience for our customers in the United Kingdom including clear and straight foward shipping policy.

We offer shipping on all orders within the United Kingdom. At this time, we only ship within the United Kingdom. We do not offer international shipping.

Can I return my product?

Yes, we accept returns within 30 days of receiving your order. To request a return and be guide trough the process, please contact us at support@tejje.com

In what condition should we return our order?

Item must be in the same condition as received:

  • Unused
  • With tags
  • In original packaging
  • Receipt or proof of purchase is required

Returns will not be accepted if:

  • The item shows obvious signs of use
  • The item is not in its original condition
  • The item is damaged or missing parts not due to our fault
  • More than 30 days have passed since delivery

Can I can't a refound?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tejje.com.