Track My Order

Track Your Order

Enter your tracking number below to check the status of your order.

🔎 Tracking numbers may take 2-5 days to update after shipping.

📦 If you have any issues, please contact our support.

NEED HELP: FREQUENTLY ASQUED QUESTIONS

How can I get help?

You can reach our support team at support@tejje.com. We reply within 24 hours on business days.

How can I track my order?

  • When your items are shipped, you will receive an email with a tracking number.
  • To track your order, visit our Track My Order page.
  • If you haven’t received a tracking number, contact us at support@tejje.com and we’ll help you locate your order.

How long will it take to get my package?

  • Order cutoff time: 5:00 PM (GMT) Greenwch Mean Time. Orders placed after this time will be processed the next day, wich may add an extra day to the delivery
  • Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 12 business days (Monday to Friday).
  • Estimated delivery time: 7 to 16 business days.

At any time you can repy to our Shipping Policy here.

Is buying online safe?

Yes. Our website uses encrypted and secure payment systems. We never store your full payment details.

What payment methods are accepted?

At Tejje, we highly value your safety and convenience. We offer a variety of payment methods that are easy to use and secure:

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Paypal and other major payment methods. All transactions are processed securely.

You can find our Payment Policy here.

What locations do you ship to, and how much will it cost?

We are commited to providing an exceptional experience for our customers in the United Kingdom including clear and straight foward shipping policy.

We offer shipping on all orders within the United Kingdom. At this time, we only ship within the United Kingdom. We do not offer international shipping.

Can I return my product?

Yes, we accept returns within 30 days of receiving your order. To request a return and be guide trough the process, please contact us at support@tejje.com

In what condition should we return our order?

Item must be in the same condition as received:

  • Unused
  • With tags
  • In original packaging
  • Receipt or proof of purchase is required

Returns will not be accepted if:

  • The item shows obvious signs of use
  • The item is not in its original condition
  • The item is damaged or missing parts not due to our fault
  • More than 30 days have passed since delivery

Can I can't a refound?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tejje.com.